Question 1

How much does it cost?

Accepted Answer

Prices vary depending on your location, the vehicle, and how complex the job is — but we’ll always give you a clear cost before we come out. There are no hidden charges, and we don’t start work until you’ve agreed the price.

Question 2

Do you charge extra out of hours?

Accepted Answer

We operate 24/7, so yes — night-time and unsociable hours may carry a higher rate. Again, we’ll always confirm this before booking you in. No one likes nasty surprises — especially when they’re already stuck.

Question 3

Can you remove locking wheel nuts without the key?

Accepted Answer

Yes — that’s exactly what we’re here for. We carry specialist tools and have years of experience dealing with stuck or lost locking nuts. Whether the key’s rounded off, snapped, or simply gone missing, we can usually remove them on the spot.

Question 4

Will it damage my wheels?

Accepted Answer

No — our aim is always to remove the locking nuts without damaging your wheels. We use professional tools, not chisels or drills, and take extra care around high-value or alloy wheels. If there’s any risk of damage due to a previous failed attempt, we’ll let you know before starting.

Question 5

What areas do you cover?

Accepted Answer

We cover anywhere within 30 miles of Scunthorpe — that includes most of North Lincolnshire, Doncaster, Gainsborough, Goole, and parts of East Yorkshire. If you're unsure, just drop us your location when you message — we'll let you know straight away if we can get to you.

Question 6

How quickly can you get here?

Accepted Answer

We're a 24/7 emergency callout service, so we aim to get to you as quickly as possible — day or night. Response times depend on your location and how busy we are, but most customers hear from us within minutes and get a clear ETA straight away.

Question 7

I’ve lost the key — can you still help?

Accepted Answer

Yes. That’s our main service. Whether the key is missing, rounded off, or completely broken, we can safely remove the locking nuts without it. Most of our callouts are exactly for this problem.

Question 8

Can you fit new locking nuts after removal?

Accepted Answer

Yes — if needed, we can supply and fit a brand new set of locking wheel nuts with a fresh key. This is a good option if you want to keep your wheels secure after we’ve removed the old set.

Question 9

What’s your cancellation policy?

Accepted Answer

We understand things change — but once a job is confirmed and we’re on our way, the callout fee becomes non-refundable. If you cancel before we’ve set off, there’s no charge. We’ll always confirm your booking time before dispatching a technician.

Question 10

What if you can’t get the nuts off?

Accepted Answer

We carry specialist tools for almost every locking nut design out there. In very rare cases — especially if there’s severe damage — we might need a second visit or different equipment. If we can’t remove the nuts on the first visit, you won’t be charged for the full job, and we’ll discuss your options clearly.

FAQs & Search

Got a question about our emergency mobile callout service? You’re in the right place

Frequently asked questions

What are locking wheel nuts — and why do they cause so many problems?

I’ve lost the key — can you still help?

The key is here but it’s not working — should I try again myself?

Can you fit new locking nuts after removal?

Can you remove locking nuts from all vehicles?

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