Just Lockers Policies: Clear, Fair, and Built for Trust

Just Lockers Policies: Clear, Fair, and Built for Trust

We’re a mobile business — so we come to you. Whether you’re a stranded driver or a garage in need of backup, our policies are here to make sure everything runs smoothly. No jargon. No fine print. Just what you need to know.

​

In a hurry? Click here for tl;dr and FAQs

 

Terms & Conditions
Version: 1.0
Effective Date: 11 September 2025

These Terms & Conditions apply to all services provided by Just Lockers, including emergency mobile call-outs and scheduled bookings for locking wheel nut removal.

By using our service, you agree to the terms outlined here.

 

Bookings & Payment

• All bookings must be paid in full at the time of confirmation.

• We accept debit/credit card and secure bank transfer.

• Your booking is only confirmed once payment has cleared.

• If we are unable to complete the job for reasons within our control, a full refund or reschedule will be offered.

 

Emergency Call-Outs

• Emergency tyre call-outs are available 24/7, subject to technician availability and location.

• To secure an emergency visit, full payment is required at the time of booking — no dispatch will occur without cleared payment.

• Customers will be asked to share their exact location sent through WhatsApp, to help us reach them as quickly as possible.

• Once dispatched, you'll receive a live tracking link so you can monitor the technician’s estimated arrival time in real-time.

• Emergency pricing reflects the priority nature of the service and includes call-out, travel, labour, and parts (where applicable).

• If we are unable to attend due to external factors (e.g. blocked access, incorrect vehicle info, unsafe conditions), a partial refund may be issued, minus a reasonable call-out fee.

• We reserve the right to cancel or delay a call-out during extreme weather, road closures, or other force majeure events. Where this happens, we will offer rescheduling or a full refund.

 

Cancellations & Rescheduling

• You can cancel or reschedule up to 24 hours in advance with no penalty.

• Cancellations within 24 hours may be subject to a fee.

• Emergency bookings cancelled after dispatch are non-refundable.

• If we need to reschedule due to weather, illness, or van issues, we’ll contact you and rearrange promptly or offer a refund.

 

Service Scope

• We specialise in the removal of locking wheel nuts using professional-grade tools.

• While we take great care on every job, we do not accept liability for:

  • Pre-existing wheel or vehicle issues

  • Failed attempts where locking nuts have been previously damaged

  • Delays caused by incorrect booking details or location access issues

 

Customer Responsibilities

• You must provide accurate vehicle details and let us know if any wheel nuts have been previously tampered with.

• Vehicles must be parked safely and in a location that allows clear access to all wheels.

• If the working area is unsafe, we reserve the right to refuse or postpone the service.

• If you're a garage or business client, please ensure the vehicle is ready on arrival to avoid delays.

​

 

Data Protection & Privacy
Version: 1.0
Effective Date: 11 September 2025

At Just Lockers, we’re committed to handling your personal data responsibly, lawfully, and transparently. This policy explains what we collect, why we need it, and how we protect it - with no jargon or surprises.

What Data We Collect and Why
We only collect personal data that’s essential to deliver our mobile service effectively. This may include:

• Contact details (name, phone number, email address)

• Vehicle information (registration number, wheel nut details)

• Location data (voluntarily shared via Glympse or WhatsApp)

• Payment information

• Service history

 

We will never collect more data than needed, and we do not sell or share your information with third parties for marketing.

 

How We Store and Protect Your Data

• All information is held on secure platforms with restricted access

• Our website and booking tools use SSL encryption

• Payment information is processed by PCI-compliant providers

• We only keep service records for as long as legally required or useful to your care

• Access is limited strictly to essential team members

 

Your Rights
Under GDPR, you have the right to:

• Request access to the personal data we hold about you

• Ask us to correct or update any inaccurate information

• Ask for your data to be deleted (unless legally required to retain it)

• Withdraw consent for marketing communications at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

Data Retention
We only keep your data for as long as necessary to:

• Deliver and manage your bookings

• Provide aftercare or customer service

• Meet legal or tax recordkeeping obligations (typically up to 6 years)

 

When no longer needed, your data is securely deleted.

 

Third-Party Tools & Platforms
We work with GDPR-compliant third parties to help us run smoothly, including:

• Online booking and scheduling tools

• Payment processors (e.g. Stripe)

• Communication and location tools (e.g. WhatsApp, Glympse)

• Feedback and review platforms

All our partners are under contract to handle your data lawfully and securely.

 

Cookies Policy
Our website uses cookies — small data files stored in your browser — to:

• Enable essential site functions

• Improve website speed and ease of use

• Help us understand how visitors use the site (via anonymous analytics)

• Support optional marketing campaigns (e.g. Google Ads, Meta Pixel)

By using our website, you agree to the use of cookies. You can control or disable cookies through your browser settings at any time.

We do not use cookies to collect personal data without your consent.

 

 

Accessibility Statement
Version: 1.0
Effective Date: 11 September 2025

Just Lockers is committed to making our website and services accessible to everyone, regardless of ability or technology.

 

Open to All
We aim to follow WCAG 2.1 (Web Content Accessibility Guidelines) to ensure our website is:

• Perceivable

• Operable

• Understandable

• Robust

We continue to improve our accessibility through regular reviews and updates. If you encounter any difficulty using our site or booking our services, please contact us — we welcome feedback and will always try to accommodate your needs.

 

 

Health & Safety
Version: 1.0
Effective Date: 11 September 2025

At Just Lockers, safety is built into every job we do. Whether we’re working on a driveway, roadside, or trade forecourt, we take all reasonable steps to protect you, your vehicle, and our technicians.

 

Our Commitment

• We only carry out work where it’s safe to do so.

• All tools and techniques are used in line with professional standards.

• If a location poses a risk — to people, vehicles, or property — we reserve the right to postpone or refuse service until conditions are safe.

 

Safe Mobile Working

• Vehicles must be parked on a flat, stable surface with clear access to all wheels.

• We will not begin work if there are hazards such as poor lighting, active traffic, or unstable ground.

• Customers are asked to remain at a safe distance while work is carried out.

 

Ongoing Staff Training

• Our technicians receive regular, up-to-date training in safe working practices, tool handling, and risk management.

• Health and safety guidance is reviewed continuously to reflect current best practice and legal requirements.

 

Customer and Public Safety

• All job sites are kept as clear and controlled as possible.

• Any concerns raised during or after service are taken seriously and reviewed immediately.

 

 

Contact & Disputes
Version: 1.0
Effective Date: 11 September 2025

We aim to resolve all issues quickly and fairly.

• For questions or complaints, please contact us directly.

• If needed, you can escalate unresolved disputes through a recognised Alternative Dispute Resolution (ADR) service.

 

 

Ongoing Review & Contact
We regularly monitor and review all of our policies to ensure they reflect the latest legal requirements, government guidance, and best practice within our industry. Formal reviews are conducted annually, or sooner if regulations change.

If you have any questions, concerns, or would like to discuss any aspect of our policies, please don’t hesitate to get in touch — we’re here to help.